At Tanha Fashion Online, customer satisfaction is important to us. We want you to be happy with your purchase. Please read our Refund and Return Policy before placing an order.
1. Return Eligibility
Customers may request a return or exchange if:
- The product is damaged or defective upon delivery.
- The wrong product, size, or item was delivered.
- The product received is significantly different from its description.
2. Return Conditions
To qualify for a return:
- The product must be unused and unworn.
- The product must be returned in its original condition.
- Original tags, packaging, and accessories should be included where applicable.
- Proof of purchase or order details must be provided.
3. Non-Returnable Items
The following items may not be eligible for return:
- Products that have been used, washed, or damaged by the customer.
- Products without original tags or packaging, where applicable.
- Items damaged due to improper handling after delivery.
- Products specifically marked as non-returnable.
4. How to Request a Return
To request a return or exchange:
- Contact our customer support team.
- Provide your order number and product details.
- Explain the reason for the return.
- Share clear photos or videos if the product is damaged or incorrect.
- Wait for approval and return instructions from our team.
5. Refund Process
- Refunds will be processed after the returned product has been received and inspected.
- Approved refunds will be issued through an available payment method.
- Refund processing may take approximately 7–14 business days after approval, depending on the payment provider.
- Delivery charges may be non-refundable unless the return is caused by our mistake or a defective product.
6. Exchanges
Exchanges may be available for eligible products, subject to stock availability. If the requested size, color, or item is unavailable, our team will discuss an alternative solution.
7. Order Cancellation
Customers may request cancellation before an order is dispatched. Orders that have already been shipped may not be eligible for cancellation.
8. Return Shipping Costs
- If the wrong or defective product is delivered, we will discuss an appropriate return shipping arrangement.
- For other approved returns, the customer may be responsible for return shipping costs.
9. Cash on Delivery Orders
For Cash on Delivery orders, approved refunds will be arranged through a mutually agreed payment method.
10. Policy Changes
Tanha Fashion Online reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be published on this page.
11. Contact Us
If you have any questions about returns, exchanges, or refunds, please contact our customer support team through the contact details available on our website.
Thank you for shopping with Tanha Fashion Online!